Calculate Cost Savings Realized with Elastic Customer Support
ROI CALCULATOR
The people behind Sirius Support — powering every interaction.
Real Talk from Real Customers
"Sirius Support helped us scale to handle 15,000+ monthly support tickets efficiently, with agents who deliver consistently solid performance. The Sirius team are deeply experienced and highly responsive in bringing that experience to bear on us as a customer—which is helpful as we advance our operations for the future.”
- Gwyn Dylan Krueger - VP Customer Success, Fi
Why an Elastic Support Model?
Building and operating a customer support function includes more than obvious line items like salaries or vendor invoices. There are layered costs tied to recruiting, onboarding, training, management overhead, scheduling, tooling, quality assurance, and the hidden expense of overstaffing to be “safe” during slower periods.
This ROI Calculator is designed to help you estimate one important factor: how your current in-house support cost structure compares to adding a quality, pay-per-ticket elastic support component through Sirius Support—especially for surge volume, overflow, and the complex 20% of interactions that require skilled, empathetic humans.
Calculate Your Savings with an Elastic Support Model
Discover how much you could save by switching to our AI-enabled, usage-based support model.
Results
Your Annual Support Spend Today: $
Your Estimated Cost with Sirius Support: $
Potential Savings: $
ROI: %
Bonus Benefit: Scale instantly, pay only for what you use, and eliminate the cost and risk of overstaffing.
Disclaimer: The results provided by this ROI calculator are estimates based on industry standards and general assumptions. Actual savings and performance outcomes may vary depending on your specific business model, industry, operational costs, and implementation approach.
Why Sirius Support?
Cost predictability
Only pay when you actually need support—no hidden overhead
Elastic Scaling
Instantly scale-up during peaks like launches or holiday spikes.
No Overstaffing
It aligns costs with real usage: no overstaffing during slow times.
Modular
Choose packages based on needs and keep visibility on ticket count.
Interested in Learning More?
If you’d like help interpreting your results or discussing how to orchestrate an elastic support component within your broader support model, book a meeting with Craig Mills, CEO of Sirius Support, to walk through your use case, your surge scenarios, and practical next steps.
